Frequently asked questions

All the answers,
in one place.

Can't find your answer? Write to us, our team will respond directly.

Owners

How does property management work with Property Conciergerie?

We handle the whole process: listing publication and optimization, pricing, guest reception, property upkeep and monthly reporting. You keep control, we manage the day-to-day.

What types of properties do you manage?

Riads, apartments and villas located in Marrakech and its immediate surroundings, intended for short and medium-term rental.

How are rental rates set?

We apply dynamic pricing, adjusted according to seasonality, demand and local events, to optimize your income throughout the year.

How am I informed about the income generated by my property?

You receive a monthly report detailing occupancy rate, income and any upkeep expenses, without having to ask for it.

Can I use my property for personal use?

Yes, simply let us know in advance so we can block the relevant dates in the booking calendar.

Travelers

How do I book a stay or a service?

Through our contact form, WhatsApp or email. Let us know your dates and wishes, our team will get back to you quickly.

Can activities be booked once I'm there?

Yes, you can book an activity before your arrival or directly during your stay, depending on availability.

Can I request a service at the last minute?

Our team stays reachable 7 days a week during your stay and does its best to organize any request, including last-minute ones.

What payment methods do you accept?

Payment terms are communicated to you directly by our team when your booking is confirmed.

Real estate

Do you handle the sale, purchase and rental of properties?

Yes. Our agency guides you to sell, buy or rent a riad, an apartment or a villa in Marrakech, and can take over with property management.

How is my property valued?

We visit the property and analyze it (location, condition, features, rental potential) to offer you a realistic valuation.

Can you assist me with a purchase from abroad?

We can organize viewings and keep you informed at every step. The administrative and legal steps specific to your situation are to be validated with our team and a notary.

General

Which cities do you operate in?

We currently operate in Marrakech. Marbella and Malaga will soon join our selection of destinations.

How can I reach you in an emergency?

Our team is available 7 days a week by WhatsApp and phone for any emergency related to a managed property or an ongoing stay.

Do you offer your services to groups or businesses?

Yes, contact us with the details of your project, and we'll propose a suitable arrangement.

Another question?
Write to us directly.

Contact us